Privacy Policy
1. Introduction
At Greenz Plumbing and Drainage (PTY) LTD, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us for services.
By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
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Name and surname
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Phone number
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Email address
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Physical address for service requests
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Information submitted through contact forms
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Website usage data such as IP address, browser type, and pages visited
This information is collected when you:
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Contact us through our website
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Request a quotation
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Call or email our offices
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Interact with our website
3. How We Use Your Information
We collect and process personal information for the following purposes:
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To respond to enquiries and service requests
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To provide plumbing and drainage services
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To send quotations or service information
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To improve the functionality and performance of our website
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To comply with legal or regulatory obligations
We will never sell or distribute your personal information to third parties for marketing purposes.
4. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance user experience and analyse website traffic.
Cookies are small text files stored on your device when you visit a website. These cookies help us understand how visitors use our website and allow us to improve our services.
Cookies may be used to:
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Ensure the website functions correctly
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Analyse visitor traffic and website performance
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Improve usability and user experience
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
5. Protection of Personal Information
We take reasonable technical and organisational measures to protect personal information from:
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Unauthorised access
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Loss or misuse
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Alteration or disclosure
Access to personal information is restricted to authorised personnel who require the information to perform their duties.
6. Sharing of Information
We may share personal information only when necessary for:
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Providing services requested by the customer
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Complying with legal obligations
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Working with trusted service providers who assist with website hosting, maintenance, or analytics
All third parties are required to protect personal information in accordance with applicable privacy laws.
7. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
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Request access to your personal information
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Request correction or deletion of your information
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Object to the processing of your personal information
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Withdraw consent where applicable
Requests can be made by contacting us using the details below.
8. Contact Information
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Greenz Plumbing and Drainage (PTY) LTD
Phone: +27 21 007 1598
Emergency Line: +27 69 141 4321
Website: https://greenzplumbinganddrainage.co.za
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The latest version will always be available on our website.